Payout resolution — your response

Select how you'd like to proceed with your affected account, then submit below. If you'd rather talk it through first, use the support link at the bottom — no need to fill this in before that.

Your details

Full name

Email address used on your account

Account or case reference

Choose one option

Full refund A full refund of the product you purchased. New 30-Day Cycle You will have to undergo a new 30-day trading cycle, your current profits will remain intact and eligible if there has been no breach of trading rules in your trading history.

Prefer to talk it through with someone first? Open a support ticket and we'll walk you through it.

Open support ticket

Submitting this form does not affect your existing support ticket, if you have one. Allow up to 24 hours for confirmation.

Payout resolution — your response

Your details

Choose one option

Selection received