Dear Traders,
We are pleased to confirm that all systems are operational after the remediation work completed over the last 48 hours. The dashboard is fully functional, all trade functions have resumed and new orders are processing as normal.
We acknowledge that approximately 10% of our clients were affected by some degree of technical issue during this time.
The issues from the overnight outage have been resolved with additional checks being completed now and over the weekend. The team are working diligently to ensure all remaining issues will be fully rectified before Monday’s market open and have implemented additional safeguards to ensure stability into the future.
Compensation For Our Community:
As a thank you for your patience during this disruption every active QT account at the time of the outage will receive a 1% bonus on their account equal to their starting balance, regardless of the stage (including funded).
These adjustments will be processed early next week.
This is our commitment to you, our community.
Compensation For Active Traders:
Following our earlier community announcement regarding the technical disruption, we wanted to reach out to you directly as an active trader to outline additional measures being taken specifically for those who were trading during the outage.
In addition to the 1% bonus of starting balance announced to all QT traders, we are implementing the following for active traders:
- All trades that resulted in losses during the disruption will be removed from your account
- Any accounts that were falsely breached due to the technical issues will be fully reinstated
These adjustments are being processed and will be actioned by Monday morning market open.
We recognise the particular impact this disruption had on those actively trading during the affected period, and these additional measures ensure you are not disadvantaged by circumstances beyond your control.
Thank you for your continued trust in QT. Should you have any questions about your specific account adjustments, please don’t hesitate to reach out to our support team.
We appreciate your patience and understanding during this time and thank you for your continued trust .
Trade Smart,
The QT Team
